Follow these steps to try to reconnect:

1: Check the weather conditions

The weather conditions may affect the service quality. Please check that there is no bad weather (such as heavy rain or thunderstorms) before reporting a loss of service.

2: Check your usage

The internet connection may be interrupted because you do not have a valid package. You can check your usage via your My konnect customer portal or by contacting your konnect customer service team.

3: Check the indicator lights on your konnect box (LED) 

Check that the following indicator lights, located on the front of your konnect box are showing the correct status:

-POWER: The light must be on to indicate that your konnect box is properly connected to the power supply. If there is a problem with overheating, the indicator light will be red.

-SYSTEM: The light must be on to indicate that the konnect box has established a connection to the Internet.

-RECEIVE: The light must be on–indicating that the konnect box can receive data–or it must be blinking to indicate that data is being downloaded.

-SEND: The light must be on to indicate the konnect box can send data to the Internet, or it must be blinking if data is being uploaded to the Internet.

-LAN: The light must be on or blinking to indicate there is activity on the local network (equipment connected to the konnect box).

4: Check the speed

Check your connection speed from your customer space, via the section “My equipment”:

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