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* Maximum upload and download speeds. Download times given as an indication, based on a 300Mb album and a 2,400Mb film
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Frequently asked questionssee all FAQs
What is satellite broadband?
With konnect's unlimited packages, you get internet access with no data cap so you can use the Internet with total peace of mind. However, if a large number of customers are using the service at the same time, the speed may be adjusted to ensure that everyone can use the service with optimal performance. Depending on which package you choose, you receive a certain amount of data called priority data which is protected from these speed adjustments if there is a lot of traffic.
How long does it take to get set up?
Your account will be activated once your equipment has been installed by a professional. Our customer service team will contact you to arrange an installation date after we have processed your order. We are currently experiencing extremely high demand for our services and the installation date may be up to four weeks from when you place your order. We are working hard to get new customers konnected as soon as possible.
Which package is right for me?
konnect offers packages with different connection speeds, so you can choose a deal that suits your required number of users and level of usage. If you have a lot of users and are frequently streaming content, opt for a subscription package with a higher speed for optimal performance.
Are there any limits on my data usage?
All our packages come with unlimited usage. That means you cannot run out of data. Each package also includes a set amount of priority data where your speeds will be highest. This is 20GB for konnect Easy, 60GB for konnect Zen and 120GB for konnect Max. To experience the fastest speeds, it's important you choose a package with enough priority data to cover your needs. Any data used between 1 am and 6 am won't be counted so you can schedule major downloads and updates overnight.
What is satellite broadband?
If you can’t get a decent broadband connection through landline or cable then satellite broadband is a great alternative. Our broadband service is beamed from our satellite in space, which means it works pretty much everywhere. Plus its superfast and super good value for money too.
The Internet accessed via a traditional ADSL, fibre or 4G connection is identical to satellite broadband. The main difference is that satellite broadband is available without the need for a cable link or mobile coverage.
Bear in mind though, that the satellite signal travels 44,000 miles to give you coverage everywhere. That creates a slight lag. We therefore don't recommend using satellite broadband for services that require low latency–like multi-player online gaming, for example.
Don’t take our word for it
Until recently, we enjoyed the peace and quiet of not being connected, but then it became just too quiet! Now, thanks to konnect, it's easier to stay in touch with friends and family with video calls. We can make purchases and do administration on line, and it's simple.
For us, it was essential to stay connected when we moved out to the country. With konnect, I know I can work from home and our kids find it easy to study ... as well as use social networks, of course.