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Comparing the Security of Satellite Internet with Other Connections

There are plenty of ways to connect to the internet these days, such as:

  • Via the mobile telephone network.
  • Through WiFi hotspots.
  • With a fixed-line connection.

With the right sort of professional surveillance equipment, it is feasible for someone to be able to grab the data that is sent to and from a mobile communications mast and a mobile device. Equally, WiFi hotspots that you can log onto for free will often collect data about you and your device. They're often seen as one of the least secure ways of connecting to the internet.

On the other hand, a fixed-line connection with a router is usually very secure, especially if it has a built-in firewall – a way of preventing unauthorised devices from remotely accessing your network. As long as you change the router's password from its default one, this is a secure system, which means your data is encrypted – scrambled up – when it is sent into the public domain of the internet. Only when the intended recipient of your data gets it will it be decrypted so that it can be understood.

Reassuringly, the satellite internet services on offer from konnect are just as secure as fixed-line ones. Only devices with the password to your satellite router will be able to use it. What's more, you'll be safeguarded by the top-level encryption that you need these days to keep cybercriminals at bay!

What Should You Do If You Have a Security Issue?

At Konnect, we take your security seriously. That's why our equipment is installed professionally for you so that your personal data is always safeguarded. We offer secure payments for all of our customers so that their personal and financial details are never revealed to anyone or compromised.

Hopefully, this puts your mind at ease. However, we know that there may be potential security breaches that occur when using the internet, whether you have a fixed-line connection or a satellite-enabled one. That's why we recommend using strong passwords and updating them every few months. You can always contact our customer service team between 9 am and 6 pm from Monday to Saturday if you think you might need further assistance with your internet security. We're here to help!

Discover More About Satellite Internet Services in the UK

Internet satellite is a great alternative to fixed-line broadband connections, particularly in the countryside where traditional technologies often result in patchy coverage and slow speeds. If you'd like to know «how much internet satellite costs» or what it takes to «make internet satellite work», then you can consult our FAQs for some straightforward answers. Equally, if you'd like to know «if the weather can affect satellite internet» or have any other questions, then you can always give us a call.

Is your internet satellite secure with Konnect? Of course, it is and we're available Monday to Saturday, so feel free to contact us with any specific questions!

Discover our secure satellite internet offers (1)

Lite

£47.90/month

Wi-Fi router included

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Average 37 Mbps

01-Electrons/PDAAsset 2

75 Gb data allowance/month

For families

HD-quality video streaming

Plus

£47.90/month

Wi-Fi router included

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Average 75 Mbps

01-Electrons/PDAAsset 2

150 Gb data allowance/month

For busy households

Full HD-quality video streaming

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Compare our packages

Lite

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Average speed
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Download
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Upload
Example of download times
1 album with 15 songs*
A 90-minute HD film*
01-Electrons/PDAAsset 2
Capped data
01-Electrons/PDAAsset 2
Data allowance
Provision of
Wi-Fi router
Standard installation
Ideal number
of users
Video calls
Video streaming
Real-time multiplayer gaming

Lite

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Average

37 Mbps

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Average

3 Mbps

48 s

6 mins 24 s

Unlimited volume
75 Gb /month
Included
£299.00 £149.00
2-3 people
HD

Plus

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Average

75 Mbps

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Average

3 Mbps

24 s

3 mins 12 s

Unlimited volume
150 Gb /month
Included
£299.00 £149.00
3-5 people
Full HD

* Maximum upload and download speeds. Download times given as an indication, based on a 300Mb album and a 2,400Mb film

** Technical requirements apply see Contractual Conditions

Close
Secure payment
Fast delivery
Standard installation
Our customer service team are happy to help
Legal notice

(1.) Eligibility: package reserved for home use on condition of availability in the region selected. Price: prices include all taxes. Activation fee: The Activation fee of £ 35 Inc. VAT is invoiced following your first order. Shipment fee: The Shipment fee of £15 is invoiced upon order. Payment: The Activation fee and the Shipment fee are payable at the time of the subscription; the recurring fees are payable monthly. Standard installation fee: standard installation of the Konnect Equipment, amounting to £299 Inc. VAT and of which £150 Inc. VAT are borne by Eutelsat S.A. and £149 Inc. VAT remains at Your expense. Additional fees: potential additional fees (non-standard installation, termination fee, non-return equipment fee…) are listed in the “Konnect Tariffs and Fees Guide”. Konnect Equipment: the Konnect Equipment is essential for the use of our satellite internet services and is provided by Eutelsat S.A.. Delivery: Konnect Equipment is delivered ten (10) working days following the receipt by Eutelsat S.A. of the payment of Your Activation fee, of Your Shipment fee of Your Contract signed and of a valid means of payment of Your monthly fee. Installation: standard installation of the Konnect Equipment (and Activation of the Services) is performed by a professional approved by Eutelsat S.A. within twenty (20) working days following the receipt by Eutelsat S.A. of the payment of Your Activation fee, of Your Shipment fee, of Your Contract signed and of a valid means of payment of Your monthly fee, at Eutelsat S.A.’s cost for your first subscription. Standard installation depends on the location of the installation and its complexity, but it does not depend on the number of hours required to complete the installation. Standard installation depends, in particular, on the possible locations for the antenna (lateral walls that are easily accessible with a class-1 ladder (up to 130Kg load), a roof accessible from the building’s stairs or with a class-1 ladder (up to 130Kg load) with mounting fixed to the exterior wall, wall or parapet, roof surface or ground; ground-floor with concrete base with good satellite visibility, the distance of cable routing - 30m with a standard Konnect Equipment cable. The routing of the cable must be satisfactory and achievable). Any non-standard installation is liable to incur additional fees at your cost, which will be specified by the installers and be subject to your prior approval (to find out more about the types of non-standard installation and the associated fees, consult the “Contractual Conditions” and “Konnect Tariffs and Fees Guide). Standard and Non-standard installation fees constitute services independent of the Satellite internet access services to be paid upon completion of the installation and will not be reimbursed in the case of termination or withdrawal. Right of withdrawal: as a consumer, in case of distance contract, You benefit from a withdrawal period that must be exercised (for example by fulfilling and sending Us this form) no later than fourteen (14) calendar days after the Activation of the Service included in Your Package. In case of withdrawal, your Activation fee and Your Shipment fee will be reimbursed (but not the standard and potential non-standard installation fee). Duration: initial subscription of 11 months plus the pro-rata of the month during which your service is activated (at the same time your Konnect Equipment is installed). Data speed: speeds are expressed in Megabits per second. The speeds advertised are average speeds available within your data allowance. They may vary and are not guaranteed (for more information on data speed, consult the Standard Information Sheet). Data allowance: with the Konnect Lite and Konnect Plus packages, once you reach respectively 75 GB and 150 GB of data consumption, your data consumption may be reduced during peak times, and your download speed may be affected. Your data consumption is not counted between 01:00am to 06:00am –(local time). Latency: latency is between 600 and 700 milliseconds. Video: The quality of continuous video streaming is indicated “up to”, which means that there is a maximum quality that the Household or family can achieve for one video stream with the Konnect Package (depending on the Package purchased). It may vary and it is not guaranteed. Online gaming and websites requiring a fast response time: You are informed that the characteristics of satellite internet connection are not suitable for this type of use. Termination: If You wish to end your subscription with Us, You must give 30-day prior notice. If You are within Your minimum commitment period, You may be liable for early termination fees. The amount of the early termination fee is calculated by charging You the amount equivalent to Our cheapest package existing at the time of Your subscription and applying that monthly amount to the number of remaining months between the end of the 30-day notice period and the end of Your minimum commitment period. After-sales assistance: please refer to the Standardized Information Sheet. Dispute resolution: We will always do Our best to find an amicable solution to potential disputes before going to court, in particular through a mediation process (in particular via https://www.cedr.com/consumer/cisas/). For more information on the contractual conditions for the Konnect packages (in particular regarding security or integrity incidents management, maintenance and services, or commercial guarantees), consult the Contractual Conditions

If you require a hardcopy of this information, you may download it here.

Processing your data: Unless indicated “optional”, the information collected is required to process your request. This information is the subject of automated processing under the responsibility of Eutelsat S.A. (marketing Konnect’s product and services) and is intended for use by departments within Eutelsat S.A., the companies belonging to Eutelsat S.A.’s group and its suppliers responsible for the processing of your request and subsequent actions. You also have a right to access, correct, limit, delete, oppose (for legitimate reasons) the processing of your personal data, their sharing with third parties, a right to oppose the reception of marketing information, a right to the portability of your data, a right to define what happens to your personal data after your death and, as appropriate, to withdraw your consent at any time. You can exercise your rights by sending an email to the following address: dpo@konnect.com  or by regular mail at: Eutelsat S.A. – DPO Service Konnect – 32, Boulevard Gallieni - 92130 Issy-les-Moulineaux – France, with proof of identity. For more information on your rights and the way in which Eutelsat S.A. stores and uses your personal data, we invite you to consult our Personal Data Protection Policy.

(2.) Offers

Under the current 60-Day No Commitment Promise” applicable to any first subscription to a Konnect Package made between May 1, 2021 and June 30, 2022 (included), you are offered the possibility to terminate your contract without paying the termination fee for a period up to sixty (60) calendar days following the Activation of the Service. Your Activation fee and your Shipment fee will be refunded but you will not be refunded the standard and any non-standard installation costs if they apply. Konnect Plus Promotion: any first subscription per household to a Konnect Plus package made between April 11 and June 30, 2022 (included) will enjoy the Plus package at the discounted rate of €47.90 Inc. VAT/month (instead of €67.90 Inc. VAT/month).

This offer automatically runs in conjunction with our “60-day no-commitment promise” but not with any other promotion