For any type of issue, please check the Frequently Asked Questions section of the My Konnect Customer Portal first, as it contains a lot of information, particularly about the performance of your Internet connection. If you can't find the answer to your problem, please contact your Konnect customer service team directly or create a ticket. Our advisers will try to find the best solution to you request. If we have not provided a satisfactory response to your request and you wish to make a formal complaint, please consult our complaints procedure available here.